got questions? we've got answers! here are some of the most common things people ask us.
how do i place an order?
just browse our shop, add your favorite items to your cart, and head to checkout. it's quick, easy, and very cat-approved.
what payment methods do you accept?
we accept all major credit cards as well as other payment options available at checkout.
how long does shipping take?
orders are typically processed within 1-3 business days. shipping times vary depending on your location, but you'll receive a tracking number as soon as your order is on its way!
can I change or cancel my order?
if you need to make a change, please reach out to us as soon as possible. we'll do our best to help before your order is processed and shipped.
what is your return policy?
we want you (and your cat) to love everything you order. if something isn't right, please contact us within 14 days of receiving your order and we'll make it right.
my order arrived damaged. what do i do?
oh no! please send us a photo of the damaged item and we'll get a replacement or refund sorted out for you right away.
how can i contact you?
you can reach us through our contact page or by emailing us directly. we're a small team but we respond as fast as our cats allow us to.