we want you to absolutely love your catholomeow order. if something isn't quite right, we're here to help!
returns
we accept returns within 14 days of the delivery date. to be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
the following items are not eligible for return:
- items marked as final sale
- downloadable or digital products
- gift cards
- items that have been used, washed, or damaged after delivery
how to start a return
to initiate a return, please contact us at our contact page with your order number and the reason for the return. once your return is approved, we will provide instructions on where to send your item.
please do not send items back without first receiving return approval, as we may not be able to process unapproved returns.
refunds
once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. if approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-10 business days.
please note that original shipping costs are non-refundable unless the return is due to our error.
exchanges
we are happy to exchange items for a different size or variant if available. to request an exchange, please contact us within 14 days of delivery with your order number and the details of what you'd like instead.
damaged or incorrect items
if you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the item. we will send a replacement or issue a full refund at no extra cost to you.
return shipping
customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged item, etc.). we recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
late or missing refunds
if you haven't received your refund after 10 business days, please check with your bank or credit card provider first, as processing times can vary. if you've done this and still have not received your refund, please contact us and we'll look into it right away.
contact us
questions about a return or refund? we're here to help. reach out to us through our contact page and we'll get back to you as soon as our cats let us.